Once your order is shipped you will receive an email with an online tracking number.

We are sorry to hear that you haven't received your order confirmation email yet. Please check your junk or spam folder, as these automated emails can sometimes end up there.

If you still can't find it, please reach out to us at customercare@sorbetisland.com and we will be happy to assist you.

GR Orders (Free Shipping for all orders above 80€)

• GR orders: 6€ shipping cost.
• Express delivery is the only available shipment option.

Rest of EU (Free Shipping for all orders above 180€)

• Shipping costs will be calculated at the checkout process based on the shipping address. For EU orders no duties or taxes apply.
• Standard & Express delivery are the available shipment option.

Non-EU Orders (Free Shipping for all orders above 200€)

• Shipping costs will be calculated at the checkout based on the shipping address. Duties & Taxes cost are included in the checkout process.
• Standard & Express delivery are the available shipment option.

All Express orders are being shipped the next working day and delivered within 1-3 working days.
Asia, NZ & AU orders are delivered within 5-7 working days.
For Standard orders it depends on the country and courier company.

If for any reason you're not fully satisfied, you can return any purchase within fourteen (14) calendar days from the delivery date. Please ensure that you retain the product receipt. The packaging has to be in its original condition.

EU Orders: Please ship back the products you wish to return, with the courier of your choice. Return costs are covered by the customer.

International Orders: All International orders need to follow the below procedure. Return costs, Duties & Taxes are covered by the customer.

STEP 1: Email customercare@sorbetisland.com requesting Return Label, including Order Number, Name & Description of returned products.
STEP 2: You will receive the Return Label at your email address.
STEP 3: Ship back the products.
STEP 4: SORBET ISLAND will refund you the net amount of the purchased product, after deducting the return cost (shipping, duties & taxes).

Return Address:
Sorbet Island Hellas
Agias Marinas 48, Agia Varvara 12351, Greece
+30 210 5314 441
customercare@sorbetisland.com

Return Conditions:
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return.
• We only accept returns from the country to which an order was originally shipped - eg. orders delivered to Germany must be returned from Germany.
• Customized items cannot be returned.
• Your refund will be credited to the original payment method, except COD (cash payment) that you will receive a deposit in your bank account that you will need to send via email at customercare@sorbetisland.com.

EU Orders: No duties or taxes apply—your total at checkout is final.
International Orders: Duties and taxes are based on your country’s import regulations. You’ll have the option to prepay these fees at checkout for a smoother delivery. Please note that these charges are set by local authorities and are beyond our control.

Payments are accepted via credit card, debit card, Apple Pay, PayPal, Google Pay with a valid billing address. Accepted credit cards are Visa, MasterCard and American Express. Klarna pending / check if there are local payments option to activate
When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

You can complete your purchase in your local currency by changing the shipping destination and local currency in the top right hand corner.

At SORBET ISLAND, we celebrate every unique female silhouette. Our ONE SIZE FITS ALL swimwear is designed to fit most bodies comfortably, from XS to XXL, supporting cup sizes from A to G. Each design captures the spirit of self-expression and the beauty of our ever-changing forms.
While new SORBETINI kids swimwear collection, with a ONE SIZE FITS ALL approach, it offers two size ranges-2-5 and 6-10 years-bringing together comfort, style, and a splash of fun for every little adventurer.

Our swimwear is made with love-sun-soaked, sea-salted, memory-filled. To keep it as timeless as your summer stories, give it the care it deserves.

Rinse the day away
After a dip in the sea or pool, rinse your swimwear in cold water to remove salt, sand, and chlorine. It keeps the fabric fresh and helps prevent long-term fading.

Gentle is golden
Wash by hand or machine wash at 30°C with similar colors and a mild detergent. Skip the bleach and softeners—they’re not invited to the party.

Air only, please
Heat is not your swimsuit’s friend. No tumble dryers, no radiators. Instead, lay flat to dry in the shade and keep it out of direct sunlight.

Avoid the hot stuff
Our swimwear wasn’t made for steamy environments. Hot tubs, saunas, or steam rooms might feel dreamy, but they can damage your piece over time. Cool vibes only.

Cream smartly
Lotions and oils can leave a mark—especially on lighter shades. Let your suncream fully absorb before slipping into your swim. That way, both you and your bikini stay flawless.

Handle with love
Our signature textured fabric is delicate by nature. To keep it smooth and snag-free, avoid contact with rough edges, pool tiles, or scratchy accessories.

Please email customercare@sorbetisland.com quoting your original order number, with supporting imagery of the swimsuit attached.