Α. Privacy Policy for Personal Data Protection
The data controller for personal data processing is the company under the name “SORBET ISLAND HELLAS I.K.E." and the distinctive title "SORBET ISLAND HELLAS", a company established and operating according to the Greek law, with registered address at Attalia 3, 12241 Egaleo, Greece, VAT No 801607092, GEMI Registration No 160026303000 (telephone number 0030 210 5314441 / customercare@sorbetisland.com).

The company complies with all applicable laws, including the General Data Protection Regulation (2016/679/EU). It is committed to protecting the personal data of visitors/customers of the online store and to adhering to the relevant regulations of EU law and national law concerning the protection of individuals from the processing of personal data, as applicable.

1. What Data Do We Collect?
Visitors can browse the company's website without providing any personal information. However, to place an order, it is necessary for the user to disclose certain personal details. The company only collects personal data voluntarily provided by the interested visitor. Therefore, the following information may be requested: full name/company name (if the customer is a legal entity), mailing address/headquarters, phone number, email address, VAT number (for purchases with an invoice), and — if paying by credit card — the credit card number, expiration date, and CVC code. By submitting an order, the user explicitly consents to the processing of their personal data according to the law.

Through the company's website, users can also choose to fill out a wish list form, and opt-in to receive newsletter via email. Users can always revoke their consent and stop receiving promotional/informational messages. When placing orders, the company records each user's order history. In no case does the company collect data categorized as "special categories of data" (sensitive data), such as information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health information, sexual life, or sexual orientation.

2. How Do We Use This Data?
The collection, processing, storage, and use of personal data are conducted only when and to the extent justified by applicable law (consent, contract, legal obligation, public interest, legitimate interest), always following the relevant legal safeguards. We only collect data necessary for the lawful purpose for which they are gathered.

Personal data are used solely for the purposes for which they are collected. These purposes include:
1) Providing quality services,
2) Fulfilling contractual obligations, such as processing orders,
3) Selling products,
4) Processing customer requests,
5) Improving the design and content of the website,
6) Communicating with customers to inform them about products, services, offers, promotional campaigns, and events organized by the company.

"SORBET ISLAND HELLAS" respects the privacy of this data and strictly follows data protection principles, only using personal information with prior explicit consent or where required by law.

3. User Consent
By registering on the online store, the user explicitly consents to the processing of their personal data by the company, either in paper, automated, or telematic form (including via mail or electronic communication, telephone, or other electronic means), either directly or through authorized third parties, in accordance with the law and the principles of data confidentiality and processing.

4. Rights of Data Subjects
Individuals whose data are processed ("data subjects") have the following rights:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object
- Right to object in profiling cases
- Right to lodge a complaint with supervisory authorities

The data subject has the right to access information about their data, oppose future processing, request partial or full deletion, request correction or supplementation, be informed of the origin and processing method of their data, and be aware of the safeguards applied.

5. Data Retention Period
5.1 Data collected for order fulfilment and legal tax purposes are retained for as long as necessary to fulfil the order and comply with applicable tax laws.

6. External Links
The online store provides links to external websites whose data privacy policies are beyond the company's responsibility.

7. Amendments
The company reserves the right to modify these terms and will notify users of any changes via this website.

B. Security policy
"SORBET ISLAND HELLAS” takes all necessary technical and organizational measures to ensure the security of transactions and the confidentiality of both transaction data and personal data, employing IT and communication technologies. The company strives to use appropriate tools and methods depending on the nature of the data collected and processed, implementing organizational measures to provide legally compliant security for electronic transactions and data confidentiality.

All information collected by the company is kept confidential and used only for the purposes legally permitted, such as service execution.

The company does not disclose customer information except with their explicit consent or when required by a court decision or law.
The website www.sorbetisland.com ensures data integrity and confidentiality during data entry or modification by using HTTPS/TLS security protocol.
For additional security, payment transactions participate in Verified by Visa and MasterCard SecureCode authentication programs of the 3D Secure system provided by the respective card issuers
For any requests or inquiries regarding the management of your personal data, you may contact us via email at customercare@sorbetisland.com, by phone at 0030 210 5314441

C. Use of cookies
At www.sorbetisland.com, we use cookies to improve your experience on our site. You can see in detail which cookies we use.
Cookies are small text files stored on the user's computer or mobile device when visiting a website. They remember user actions and preferences (such as login details, language, font size, and other display preferences) for a period, so the user does not need to re-enter them on every visit or page.
Enabling these cookies is not necessary for the website to function. Users can delete or block cookies, but some features may not work properly in that case.
Information related to cookies is not used to personally identify users nor for commercial purposes. Cookies are only used for the purposes described herein.
Explicit consent is required otherwise, the site is used without cookies.

D. Newsletter list
By registering on the mailing list or the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase. Personal Data processed: email address; first name; last name.
You can always unsubscribe by clicking the link below