Thank you for shopping with SORBET ISLAND. We hope that you're pleased with your order. If for any reason you're not fully satisfied, you can return any purchase within fourteen (14) calendar days from the delivery date. Please ensure that you retain the product receipt. The packaging has to be in its original condition.

EU Orders: Please ship back the products you wish to return, with the courier of your choice. Return costs are covered by the customer. SORBET ISLAND will refund you the amount of the purchased product, after we rceive it back at its initial condition.

International Orders: All International orders need to follow the below procedure. Return costs & customs are covered by the customer.

STEP 1: Email customercare@sorbetisland.com requesting Return Label, including Order Number, Name & Description of returned products.
STEP 2: You will receive the Return Label at your email address.
STEP 3: Ship back the products.
STEP 4: SORBET ISLAND will refund you the net amount of the purchased product, after deducting the return cost (shipping & customs).

Return Address:
Sorbet Island Hellas
Attalias 3 Egaleo, 12241, Greece
+30 210 5314 441
customercare@sorbetisland.com

Return Conditions:
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return.
• We only accept returns from the country to which an order was originally shipped - eg.orders delivered to Germany must be returned from Germany.
• Customized items cannot be returned.
• Your refund will be credited to the original payment method, except COD that you will receive a deposit in your bank account that you will need to send via email at customercare@sorbetisland.com .