INTRODUCTORY PROVISIONS
The website www.sorbetisland.com, hereinafter referred to as the “website”, is the online store, for the purposes of the displaying, distribution and retail sale of products, operated by the company under the name “SORBET ISLAND HELLAS I.K.E." and the distinctive title "SORBET ISLAND HELLAS", a company established and operating according to the Greek law, with registered address at Attalia 3, 12241 Egaleo, Greece, VAT No 801607092, GEMI Registration No 160026303000 (telephone number 0030 210 5314441 / customercare@sorbetisland.com).
All transactions carried out through the website www.sorbetisland.com, are governed by Greek and European legislation on electronic commerce, the Consumer Code of Conduct for E-Commerce, Presidential Decree 131/03, Law 2251/1994 on Consumer Protection, the Consumer Code of Practice, as well as the General Data Protection Regulation (GDPR) Regulation 2016/679 of the European Parliament and the Council regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, as amended and applicable at any given time.
The online store ensures you the highest possible security during your transactions on the website. The presentation of the following terms, which govern the rights and obligations of the online store to all of you visiting the website, is made with the ultimate intention of informing you, on the one hand, about your rights and obligations and, on the other hand, to better serve you in your search for and acquisition of the products you wish to purchase from the online store www.sorbetisland.com.

1. ACCEPTANCE OF TERMS
Before making transactions through our website, please review the following Terms and Conditions of Use. Each time you use the website, you fully and unconditionally accept and agree to abide with the terms and conditions of use contained therein. If you do not accept the following terms of use, please do not use the website and refrain from any transactions. SORBET ISLAND HELLAS may modify or renew these terms of use. In any of the above cases, SORBET ISLAND HELLAS, undertakes to inform Visitors/Users of this website of any modification or change. In the event that the use of a service on the website is governed by more specific terms of use, these terms will apply in conjunction with the present conditions. In case of conflict, the specific terms of use of each service will prevail.

2. INFORMATION DISCLOSURE UNDER ARTICLE 3b OF LAW 2251/1994
With these terms, the company provides the consumer with the information stipulated in Article 3b of Law 2251/1994, specifically:
• The identity of the supplier, the trade name and address of the company's stores, phone numbers and email address
• The VAT number and the company's registration number in the General Commercial Registry (GEMI)
• The main characteristics of the goods
• The total price of the goods, including VAT and any other fees, as well as additional shipping and delivery charges
• The duration of the offer or price validity
• The payment, delivery, and execution arrangements, as well as the deadline within which the supplier commits to deliver the goods
• The company's policy for handling complaints
• The right of withdrawal, the conditions, deadline, and procedures for exercising this right, along with the withdrawal form template
• The cost of returning goods in case of withdrawal or product return
• Exceptions to the right of withdrawal and circumstances under which the consumer loses this right
• A reminder of the seller's liability for actual defects and lack of agreed properties
• The existence of relevant codes of conduct
• The possibility of resorting to out-of-court complaint mechanisms and how to access them
• Information related to after-sales service and existing commercial warranties

3. USE OF THE WEBSITE
The company grants a limited right to use this website, and the services provided through it for personal, non-commercial purposes.
The products are for your own consumption or for the personal consumption of the person to whom they are sent, and their further promotion and resale is prohibited.
Use of the website may be for lawful purposes and in a manner that does not restrict its use by third parties. The visitor is obliged to use the website in accordance with the law, good morals, these terms, and must not engage in actions or omissions that could cause harm or malfunction to it.
The company reserves the right to immediately terminate access to the online store for any user who violates the applicable terms of use. The company also reserves the right not to publish comments or posts that contain offensive or defamatory content or content that contravenes good morals.
Those who have full legal capacity according to the law have the right to make use of the website. The use of the website by minors is only permitted with the explicit consent of the adults who have custody of them, who are solely responsible for the protection of minors. SORBET ISLAND HELLAS is not responsible for any use by Visitors/Users who do not comply with the above requirements.

4. VISITORS AND USERS OF THE WEBSITE
The Website Visitor is defined as any Internet user who visits the website www.sorbetisland.com without taking any steps to register with the online store or place an order. The website User is defined as any person who registers and/or places an order with the online store.
Visitors can browse the online store without being prompted or required to provide any personal information. However, to place an order, it is necessary for the user to disclose certain personal details.
To submit an order, the user will be asked to select the option «I have read and accept the Terms and Conditions of Use and Purchase». By making this declaration, the user explicitly and unconditionally states that prior to submitting their order, they have received the information required by applicable legislation on electronic commerce, consumer protection, and the protection of natural persons against the processing of personal data.

5. SERVICE DESCRIPTION
The website constitutes the online store for the display and distribution of (brand) products with an independent pricing policy, terms of payment, distribution and delivery of products. The Visitor has the option to view photos, materials/ingredients and prices of (brand) products. The User, in addition to the above, also has the possibility to place orders on the online store, provided that he or she has registered on the online store, by selecting "MY ACCOUNT" and then "CREATE ACCOUNT". The user registers only once, by entering his/her e-mail address and a password. The User, using the unique combination of the e-mail address and the password he/she has declared, has the following options: • View the contents of his/her "SHOPPING CART". The user can buy products, change their type or quantity in each order. • Finalize his/her orders and pay according to the payment methods provided by the online store. • Modify the details of his/her account as they are detailed below. • Consult his/her order history, consult his/her credit statements and use discount vouchers electronically. The service is internationally available.

6. SERVICE AMENDMENTS
SORBET ISLAND HELLAS reserves the right to amend or terminate the service temporarily or permanently, with or without notice. In all cases where the User makes use of the services of the online store, he/she is deemed to have accepted these terms of use without reservation and acknowledges without reservation that the online store www.sorbetisland.com is not liable to him/her for any amendment, postponement or interruption of the service. All orders that have already been placed before any temporary or permanent interruption of the service will be carried out normally.

7. REGISTRATION - USER ACCOUNT DETAILS
For security reasons concerning transactions, a prerequisite for submitting an order is the user’s registration via the registration form.
Information entered upon registration of a new User:
When registering on the online store, which is necessary when placing an order, the following registration details are required: surname, first name, e-mail address, company name, address, postcode, town, country, region, mobile telephone. The above data is necessary for the processing of the order by the online store and is at its disposal, to be used exclusively for the processing of the user's order.
Use of User’s Data by the Online Store: The possibility to collect personal data is limited to users who: • have placed an order in the Online Store or • have registered via the online store page. The collection of personal data is necessary for the company, in order to support users' transactions through its website. The website will not distribute a user's e-mail address or other personal data for marketing purposes without the user's consent. The user reserves the right to request the immediate deletion from the website's databases of all personal data that he/she has communicated in the manner indicated above to the online store, if cumulatively: • he or she has ceased to use the services of the Website. • he or she no longer bears any debt to SORBET ISLAND HELLAS.

8. LIABILITY LIMITATION FOR THE USE OF THE WEBSITE www.sorbetisland.com
SORBET ISLAND HELLAS makes every effort to ensure the proper functioning of the online store, but in no way guarantees that the functioning of the website / its servers and/or the websites of third parties through which its content is transmitted, will be uninterrupted and orderly, free of viruses and other elements. Therefore, SORBET ISLAND HELLAS is not liable for any damage caused to Visitors/Users of the Website or to third parties that may be related to the operation of the above. SORBET ISLAND HELLAS explicitly states that it cannot and is not obliged to monitor the security and content of third-party websites, or links provided within the online store, and that it has the right at any time to terminate access to any website if it becomes aware of any event that, in its discretion, is contrary to the law and these terms and conditions.
Under no circumstances shall SORBET ISLAND HELLAS be liable for any damages or compensation to the user for lost profits or damages of any kind arising from the operation and use of this online store, which the user undertakes at their own initiative, including any damages caused to the user due to delays, non-receipt, or loss of data during use of the website.
The user is responsible for paying any relevant fees and any related costs that may arise from the use of the online store.
The content and information contained on the website of the online store www.sorbetisland.com may contain typographical, numerical, etc. errors for which the online store www.sorbetisland.com bears no responsibility, while retaining in any case the right to renew the terms of use and conditions of transactions, the content of the information, the products and their prices, as well as the services provided, without any prior notice.

9. PRODUCT DESCRIPTIONS
The website endeavours to be as accurate as possible with regard to the characteristics of the products displayed on the online store. However, the website www.sorbetisland.com shall not be liable if the characteristics or other content related to the products sold through this website are inaccurate, incomplete, not up-to-date or, in general, contain errors that cannot be foreseen or have occurred involuntarily or due to an interruption of the website due to force majeure. In particular, the website www.sorbetisland.com, has endeavoured to display the products it offers with great accuracy, while providing information on the ingredients and their properties. However, as the final display is (also) dependent on the user's screen, there may be differences from the actual product image. For this difference, the online store www.sorbetisland.com is not responsible. Therefore, visitors of the online store www.sorbetisland.com who use its services on their own initiative, shall assume the relevant responsibility for cross-checking the information provided. The online store www.sorbetisland.com shall not be liable to customers/users for any damage that may result from the non-fulfilment of an order through their own fault.
SORBET ISLAND HELLAS is liable for actual defects and the lack of agreed properties in accordance with Articles 534 and following of the Civil Code, and it bears all obligations provided by the Civil Code regarding sale and by applicable legislation for consumer protection and e-commerce.

10. VALID ORDER
The User prepares his/her order by adding the products he/she wishes to purchase in his/her "SHOPPING CART" by following step by step the simple process provided for by the Website. After being asked to confirm the order, the delivery address of the products and the delivery address of the document/invoice and to accept without reserve the terms of the sales contract, which are an integral part of this process, he/she is required to pay, choosing one of the appropriate payment methods relating to the item sold and other costs. When placing an order, the consumer receives an online message from the company with the details of his order and its confirmation including relevant information such as (a) the product ordered, (b) the price, (c) quantity, (d) the method of payment and delivery and (f) the right of withdrawal. This message may be saved by the consumer.
Placing an order for any product from this online store does not constitute the formation of any contract between the user and SORBET ISLAND HELLAS, unless the latter accepts the order via the above electronic message. The acceptance of the purchase and the conclusion of the contract will be considered complete upon the confirmation of the email, regardless of whether it is received or not.

11. PRICES
The prices of the products displayed on this website are final, i.e. the legally valid VAT for each product is included. These prices refer to the quantities available in the warehouse of SORBET ISLAND HELLAS.
The total cost of the order is determined by the net prices listed for each product, the applicable VAT, shipping costs & custom costs. The users will be billed for the total cost of their order.
From time-to-time prices are subject to change. In case of price adjustments, immediate notification and price updates will be made in the online store. Any price adjustments will not affect orders that have already been placed and have been accepted.

12. TAX & DUTIES
EU Orders: No duties or taxes apply—your total at checkout is final.

International Orders: Duties and taxes are based on your country’s import regulations. You’ll have to prepay these fees at checkout for a smoother delivery. Please note that these charges are set by local authorities and are beyond our control.

13. PAYMENTS
You can use the following payment methods:
• Payment by credit or debit card
• Paypal
• Apple Pay, Google Pay
• Shopify Payments
You can complete your purchase in your local currency by changing the shipping destination and local currency.

14. PRODUCT DELIVERY TIME
The user will receive electronic notification regarding the delivery of the products with tracking No. to track his order in real time. The delivery time depends on the country that products will be delivered to.
In times of extreme weather conditions, strikes, pandemics and force majeure, the execution of the order may be affected. Our company will contact the customer, when possible, if he/she still wishes to execute the order. In the event it is impossible to contact the customer, the order will be cancelled, and the user will be reimbursed for any amount paid.

15. SHIPPING METHOD - SHIPPING INFORMATION
The delivery of the products is carried out by a cooperating courier company to which the company provides the exact data of the consumer/user to make the delivery and execution of the order possible. Regardless of the method of payment, the shipping costs are borne by the consumer/user. The website reserves the right to change the minimum amount and the conditions for free shipping.

Shipping Information

GR Orders (Free Shipping for all orders above 80€)
• GR orders: 6€ shipping cost.
• Express delivery is the only available shipment option.
Rest of EU (Free Shipping for all orders above 180€)
• Shipping costs will be calculated at the checkout process based on the shipping address. For EU orders no duties or taxes apply.
• Standard & Express delivery are the available shipment option.
Non-EU Orders (Free Shipping for all orders above 200€)
• Shipping costs will be calculated at the checkout based on the shipping address.
Duties & Taxes cost for non-EU orders are included in the checkout process.
• Standard & Express delivery are the available shipment option.

All Express orders are being shipped the next working day and delivered within 1-3 working days.
Asia, NZ & AU orders are delivered within 5-7 working days.
For Standard orders it depends on the country and courier company.

16. ORDER CANCELLATION
If the electronic order has been completed but the product has not yet been shipped, the users can cancel their order by sending an email to customercare@sorbetisland.com , mentioning the order code, so that the company can proceed with the cancellation.
After the product has been shipped, the following conditions apply.

17. WITHDRAWAL AND RETURN OF PRODUCTS

17.1 Right of Withdrawal
We hope that you're pleased with your order. If for any reason you're not fully satisfied, you can return any purchase within fourteen (14) calendar days from the delivery date. Please ensure that you retain the product receipt. The packaging has to be in its original condition. You can start the return process by contacting our customer service team at customercare@sorbetisland.com.
If you have any questions or need assistance, feel free to reach out to us.

EU Orders: Please ship back the products you wish to return, with the courier of your choice. Return costs are covered by the customer.

International Orders: All International orders need to follow the below procedure. Return costs & customs are covered by the customer.
STEP 1: Email customercare@sorbetisland.com requesting Return Label, including Order Number, Name & Description of returned products.
STEP 2: You will receive the Return Label at your email address.
STEP 3: Ship back the products.
STEP 4: Sorbet Island Hellas will refund you the net amount of the purchased product, after deducting the return cost (shipping & customs).

Return Address:
Sorbet Island Hellas
Agias Marinas 48, Agia Varvara
12351
Greece
+30 210 5314 441
customercare@sorbetisland.com

Return Conditions:
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return.
• We can only accept returns from the country to which an order was originally shipped. For example, orders delivered to Germany must be returned from Germany.
• Customized items cannot be returned.
• Your refund will be credited to the original payment method, except COD that you will receive a deposit in your bank account that you will need to send via email at customercare@sorbetisland.com

17.2 Exceptions to the right of withdrawal – return
The rights of return and withdrawal provided above under 16 and 17.1 do not apply for Black Friday campaign and upcoming promotions. In the spirit of these special events, please note that all discounted items will be non-returnable and non-exchangeable. This policy enables us to provide you with exceptional deals and maximize your savings during these limited-time promotions.

17.3 Liability for Actual Defects or Lack of Contractually Agreed Properties
In any case, the company is liable for actual defects or the lack of contractually agreed properties in accordance with the provisions of the Civil Code (Articles 534 and following). These rights expire after two years from the conclusion of the contract.

18. RESPONSIBILITIES OF THE VISITOR AND THE USER
The Visitor and User of the online store have the following responsibilities: To use the Website in a legal and appropriate manner and to comply with the Codes of Ethics posted on the Website and/or provided for by the legislation in force. To refrain from any illegal, unethical, unfair and abusive use of the content and services of the Website and not to perform any acts or omissions that could cause damage or malfunction to the Website or to third parties (indicative but not exclusively mentioned in the Penal Code, in the Special Penal Laws, in the Telecommunications Legislation, in the Legislation for the Protection of Personal Data as well as in the relevant provisions of the Regulations or Directives of the European Union or of the National Telecommunications Commission, the Personal Data Protection Authority or any other Authority and Service). Not to infringe any form of Intellectual Property of third parties. Provide true, complete and correct account information when registering. Update their account details to reflect their true and current personal information. In the event that an inaccuracy is found in the User's registration details, SORBET ISLAND HELLAS reserves the right to deactivate the user account immediately. To keep their password secret and not to reveal their password for the services of www.sorbetisland.com to third parties. They are also required to inform SORBET ISLAND HELLAS immediately by sending an e-mail to info@sorbetisland.com, of any unauthorised use of their password. SORBET ISLAND HELLAS reserves the right to request payment of compensation from the User, in the event that it suffers any damages as a result of their arbitrary or illegal use. Confirm that they have logged out of their account at the end of each session. Provide correct and accurate payment and delivery information for orders placed on the online store.

19. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The entire content of the Website (for indicative and non-limitative purposes: texts, graphics, photos, digital phonograms, programmes, source code, news, articles, information, data, plans, illustrations, brands, trade names, names, trademarks, design, logos, product names, company names, etc.), is the subject of intellectual property belonging exclusively to SORBET ISLAND HELLAS or its content providers and is governed by the applicable national, community and international provisions on intellectual property, and is made available to its users strictly for personal use (non-commercial or for-profit). It is expressly prohibited to copy, reproduce, transfer, store, process, republish, distribute, sell, publish, perform, download, translate, modify in any way, communicate, disseminate or otherwise use the contents of the website for commercial or other purposes, in part or in summary, without the prior written permission of SORBET ISLAND HELLAS. The company reserves all legal and/or contractual rights against. All other trademarks, trade names, product names, company names, graphics and logos which are registered trademarks and copyrights of third parties, and which may appear on the website, belong to their rightful owners, fall within their own sphere of responsibility and their appearance on the website does not constitute and shall not be construed as a transfer or assignment of their licence or right of use.

20. GENERAL PROVISIONS - APPLICABLE LAW

20.1. All the terms of this agreement are essential. If any term of this agreement or its application under any circumstances is declared invalid or unenforceable by the competent court or authority, the remaining terms, as well as the aforementioned term as applied in other cases, shall remain in full force and effect.
20.2. SORBET ISLAND HELLAS reserves the right to modify, including these terms, prices, and product descriptions, or to temporarily or permanently suspend all or part of this agreement. The company commits to inform users of any modifications via this website. It is clarified that changes to the terms do not affect orders already placed.
20.3. These terms serve as information under Article 3b of Law 2251/1994.
20.4. The validity, execution, interpretation, and consequences of this agreement are governed by Greek law, and the courts of Athens have exclusive jurisdiction and competence.
20.5. For out-of-court resolution of disputes, consumers can contact the relevant bodies for extrajudicial dispute resolution, such as the General Consumer Secretariat of the Ministry of Development and Competitiveness (Plateia Kaniggos, 10181 Athens, www.efpolis.gr), the Consumer Ombudsman (Leoforos Alexandras 144, 117 71 Athens, www.synigoroskatanaloti.gr), as well as the Committees for Friendly Settlement of Consumer Disputes at local Prefectures.

21. CUSTOMER SERVICE
SORBET ISLAND HELLAS has the appropriate mechanisms and sufficient personnel dedicated to customer service and makes every effort to inform customers regarding their requests within the legal limits for each case.
For any request or information regarding the operation of this e-shop, the status of your order, or the management of your personal data, you can contact us via email at customercare@sorbetisland.com, by phone at 0030 210 5314441, or by filling out the online contact form.

22. ELECTRONIC ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR CONSUMER DISPUTES
Consumers have the option to resolve disputes arising from electronic sales contracts through registered ADR providers in the EU Register.
Furthermore, consumers residing in Greece who wish to resolve disputes arising from electronic sales contracts with suppliers based in the European Union have the option of using the European Union’s online alternative dispute resolution platform. The certified Alternative Dispute Resolution (ADR) body in Greece is the European Consumer Centre Greece (Leoforos Alexandras 144, 11471 Athens, tel. 210 6460862, fax 2106460784, www.eccgreece.gr – info@eccgreece.gr).

• Link to the EU-wide online dispute resolution platform (ODR)
• Link to the Consumer Code of Conduct for E-Commerce (Government Gazette B 969/22.3.2017)
• Link to the Consumer Code of Conduct (Government Gazette A 23/1.3.2017)